18coi Privacy Policy

This Privacy Policy ("Policy") applies to the 18coi platform and all of its related services. 18coi is committed to providing a safe, reliable online betting and casino experience for players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities.

By visiting our website, creating an account, or using our services, you are agreeing to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team for any questions.

The words "we", "our", or "18coi" used in this Policy refer to the 18coi platform and its operating entity. "You" or "user" refers to any individual who uses our services.

18coi collects various types of information to provide its services. A detailed description of this information is given below:

a) Identity Information

• Full name and display name
• Email address
• Date of birth (for age verification)
• Nationality and country of residence
• Government-issued identity document details (for KYC verification)

b) Account Information

• Username and encrypted password
• Account creation date and time
• Login history and session information
• Account security preferences

c) Financial Information

• Deposit and withdrawal amounts and history
• Type of payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction reference numbers
• Partial mobile banking account number details (masked for security)

d) Gaming Activity Information

• Betting history, win and loss records
• Preferred games and categories
• Bonus and promotion usage history
• VIP level and cashback information

e) Technical Information

• IP address and geolocation information
• Device type, operating system, and browser
• Cookie data and session ID
• Usage patterns and page visit information

18coi collects your information in the following ways:

• Direct Collection: Information you provide through registration, login, deposit/withdrawal forms, and communication with support.
• Automatic Collection: Information automatically collected through cookies, web beacons, and similar technologies while you use our platform.
• From Third Parties: Information received from payment processors and fraud prevention services.
• KYC Verification Process: Information obtained from documents uploaded for identity confirmation.

We only collect information that is necessary for providing our services, meeting legal obligations, and improving your experience.

18coi uses the collected information for the following purposes:

Core Service Operations

Your information is used to create and manage your account, process transactions, provide bonuses and promotions, and manage the VIP program. This information is essential to ensure a seamless experience on the 18coi platform.

Identity Verification and Security

Your identity is verified to prevent fraudulent activity, comply with anti-money laundering (AML) policy, and ensure the security of your account. Information is used to detect suspicious activity.

Customer Service

Your account and transaction information is used to resolve your issues and answer your questions through our 24/7 Bengali live chat support.

Service Improvement

Our platform, game collection, and payment methods are improved by analyzing user experiences. This analysis is conducted in a completely anonymous manner.

Legal and Regulatory Compliance

Information is retained to comply with applicable laws and regulations and to provide required information to regulatory authorities.

18coi does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

Service Providers

Limited information is shared for working with payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, game software providers (such as Pragmatic Play, JILI, Spribe, PG Soft, Evolution Gaming), and cybersecurity services. These organizations are contractually bound to comply with our privacy standards.

Legal Obligations

Information may be disclosed where required to fulfill court orders, legitimate requests from government agencies, or the demands of applicable law.

Fraud Prevention

Information may be shared with relevant authorities to assist in investigations related to money laundering or fraudulent activity.

Business Transfers

If 18coi undergoes a merger, acquisition, or asset sale, user information may be transferred. In such an event, we will notify you in advance.

18coi uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining your login session and ensuring security. Without these, the site will not function properly.
• Functionality Cookies: For remembering your language preference, theme settings, and other personalized preferences.
• Analytics Cookies: Collect anonymous statistics to understand site usage patterns and improve services.
• Security Cookies: Help prevent fraudulent activity and unauthorized access.

Cookie Controls

You can disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may limit some functionality of the site. Session cookies are automatically deleted when you close your browser.

18coi applies industry-standard security measures to protect your personal information:

Technical Protection

• Use of SSL encryption (TLS 1.3) for all data transmission
• Advanced hashing algorithms for password storage
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-factor authentication (2FA) facility

Organizational Protection

• Data protection training for staff
• "Minimum access" principle — staff can only access information necessary for their role
• Regular security reviews and updates
• Rapid response plan in the event of a data breach

However, data transmission over the internet is never completely secure. We make every effort to protect your information, but we cannot guarantee complete security. If you notice any security issue, please contact us immediately.

18coi does not retain your information beyond what is necessary. The retention period depends on the type of information:

• Account Information: For as long as the account is active and until the legal limitation period following closure.
• Financial Transaction Records: For the period required by legal requirements.
• KYC Documents: For the period required by regulatory requirements.
• Support Conversations: For a limited time after the issue is resolved.
• Log Files: For a limited time for security analysis.

Once the specified period has passed, information is securely deleted or anonymized.

As a user of the 18coi platform, you enjoy the following rights:

Right to Access Information

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your account.

Right to Erasure

In certain circumstances (such as closing your account), you have the right to request that your information be deleted. However, some information may need to be retained to meet legal obligations.

Right to Restrict Processing

In certain circumstances, you have the right to request that the processing of your information be limited.

Right to Object

You have the right to object to marketing communications or to certain processing of your information.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

18coi is strictly for persons aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

We verify age at the time of account registration. If we learn that someone under 21 is using our platform, their account will be closed immediately and any collected information will be deleted.

If you are aware of a minor using our site, please contact us.

18coi may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will send a notice to your registered email address or display a notification on the platform. Continued use of our services after the changes will be considered your acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about updates.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We take all privacy-related requests seriously and aim to resolve them as quickly as possible. For more information, please also visit our FAQ page and Responsible Gaming page.