Frequently Asked Questions
18coi FAQ — Answers to All Your Questions
From opening an account to withdrawing money via bKash — find detailed answers to all your questions about 18coi on this page.
18coi is a reliable online betting and casino platform for players in Bangladesh. Whether you are joining as a new member, making everyday deposits and withdrawals, using bonuses, or looking into responsible gaming — if you have any questions on any of these topics, this FAQ page has the answers. Below you will find detailed answers to twenty-five questions across five categories.
Account and Registration
To open an account at 18coi you will need an active mobile number, an email address, and a strong password. During registration you must confirm that you are at least 21 years old. Providing accurate information helps complete account verification quickly and avoids any issues with deposits and withdrawals.
No. Under 18coi's rules, only one account is permitted per person. Attempting to open multiple accounts may result in all accounts being suspended and any stored balance being forfeited. If you have a problem with your main account, contact the support team directly.
First make sure you are using the mobile number or email and the correct password you provided during registration. If you have forgotten your password, use the "Forgot your password?" option on the 18coi Login page. If the problem persists, contact us via 24/7 live chat or email [email protected].
To maintain a safe environment, 18coi may request identity verification before processing withdrawals above a certain amount. This process typically requires a clear copy of your national ID card or passport. Verification is completed quickly and in complete confidence, so there is no need to worry about it.
Yes. 18coi is fully mobile-friendly. The site works normally from the browser of any smartphone, whether Android or iPhone. There is no need to download a separate app — just open your browser and start playing.
Deposits and Withdrawals
Deposits made via bKash are generally added to your 18coi account within a few minutes. If bank servers are busy it may take up to 15 minutes. You will receive a confirmation message once the deposit is complete. If it takes longer than 15 minutes, please let us know via live chat.
The minimum deposit amount at 18coi is ৳500 and the minimum withdrawal amount is also ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Mobile banking methods are the most convenient for smaller transactions.
Yes. 18coi supports withdrawals via both Nagad and Rocket. Withdrawals via bKash, Upay, and bank transfer are also available. After a withdrawal request is approved, the funds generally reach your account within 30 minutes to 3 hours.
18coi does not charge any additional transaction fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own service fee. It is worth checking the fee structure of your chosen payment method before making a transaction.
Bank transfer withdrawals are generally processed within 30 minutes to 3 hours. Major commercial banks are supported, including Dutch-Bangla, BRAC, City, Islami, and Sonali Bank. Requests submitted outside banking hours may be completed on the next business day.
Games and Rules
To bet on BPL matches you must first have a balance in your account. Go to the Cricket section, select an ongoing or upcoming match, choose your preferred market (match winner, top batsman, over/under, etc.), enter your stake amount, and confirm. In-play betting remains available after the match has started.
RTP (Return to Player) is the theoretical rate at which a slot game tends to return money to players over the long term. Games at 18coi are built by reputable providers such as Pragmatic Play, PG Soft, JILI, and Spribe, whose games are regularly tested by independent third parties, ensuring fair play.
Yes. 18coi's live casino games (live dealer tables from Evolution Gaming, Ezugi, and others) run fully in a mobile browser. With a fast internet connection the video stream is smooth. No separate app is needed — just log in from your browser to access all games.
Royal Fishing is an arcade-style shooting game where you hunt fish and other sea creatures to earn points. Increasing your bet amount raises the power of your cannon and the rewards available. Hitting special targets grants bonus rewards. Set your bet level according to your budget before starting the game.
18coi offers games from the world's leading providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. Slots, live casino, fishing games, cricket, and sports betting — it is a large collection that is updated regularly.
Yes. Aviator by Spribe is available at 18coi. It is a crash-style game where a plane climbs higher and the multiplier keeps increasing. You must cash out before the plane flies away — if you wait too long you lose your entire bet. Cashing out at the right moment is the core skill of this game.
Bonuses and Promotions
When you open a new account at 18coi and make your first deposit of ৳500 or more, you will receive a 150% welcome bonus of up to ৳5,000. For example, depositing ৳2,000 will add a ৳3,000 bonus, giving you a total balance of ৳5,000. The bonus is added to your account automatically.
The wagering requirement for the welcome bonus is 15 times (you must wager 15 times the bonus amount). For example, if you receive a ৳3,000 bonus, it becomes withdrawable after you have placed ৳45,000 in bets. Contact support to ask whether specific games contribute fully toward completing the wagering requirement.
18coi's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You move up through the tiers gradually by playing regularly. Weekly cashback is 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum. Higher tiers also come with priority support and additional exclusive benefits.
Yes. 18coi runs timely special promotions during Eid, Pohela Boishakh, Victory Day, and other occasions. Log in to your account regularly or ask via live chat for the latest information on these promotions. Active account holders generally receive notifications of special offers.
Yes. At 18coi, bonus balance and real money balance are displayed separately. Bonus balance cannot be withdrawn directly — it becomes withdrawable after the wagering requirement is met. Real money balance can be withdrawn at any time (subject to the minimum ৳500 condition).
Security and Responsible Gaming
18coi uses SSL encryption technology, so your personal information and financial transactions are fully protected. Our servers do not sell or transfer any personal information to third parties. Read our privacy policy page for more details.
18coi is for individuals aged 21 or older only. You must confirm your age when registering. Creating or using an account by minors is strictly prohibited, and any such account found will be closed immediately.
Yes. If you feel you need to take a break, 18coi's support team will assist you with self-exclusion. Submit a request via 24/7 live chat or by emailing [email protected]. To learn more about responsible gaming, visit the Responsible Gaming page.
Regularly spending beyond your budget, repeatedly playing to recover lost money, or feeling restless when not playing — these are early signs of addiction. If you experience any of these, let 18coi's support team know and follow the guidance on the Responsible Gaming page. Remember — gaming is for enjoyment, not for problems.
18coi's support team is available 24 hours a day, 7 days a week in Bengali via live chat. Log in to the site and open the chat window to get a response on live chat. To contact by email, write to [email protected]. There is no phone or WhatsApp number.
Still have questions?
Our Bengali-speaking support team is available around the clock. Get in touch via live chat or email — you'll get a quick response.