Responsible Gaming at 18coi — Your safety is our priority
Entertainment should be fun, not a burden — at 18coi we always give you the opportunity to play in a safe and controlled way.
Our Commitment
18coi believes that online betting and casino gaming should be a fully entertaining experience. We always want every player to play consciously, safely and responsibly. On this page we will explain how you can manage your gaming habits, when to seek help, and what protection tools 18coi provides to support you.
To ensure responsible gaming on our platform, we follow several important policies. You must be at least 21 years old, you will have the opportunity to set your own personal limits, and our support team will always be there for you when needed.
Important Warning
Gaming is for entertainment only. It is not a source of income or a solution to financial problems. If you feel gaming is getting out of your control, please contact our 24/7 live chat support right now.
Our Protection Tools and Policies
We have put the following measures in place to keep your gaming experience safe at 18coi.
21+ Age Verification
18coi is for people aged 21 and above only. We verify age at registration and do not allow minors to open accounts. We ask parents to ensure that minors do not use this platform.
Deposit Limit Setting
You can set your own daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. Lowering a limit is instant, but increasing one requires a specific waiting period that gives you time to make a considered decision. Minimum deposit is ৳500.
Time-Out
If you feel you need a short break, you can take a time-out ranging from 24 hours up to 30 days. During this period you will not be able to log in to your account or place bets. When the time-out ends, your account reactivates automatically.
Self-Exclusion
If you feel gaming is having a negative effect on your life, you can choose long-term self-exclusion. You have the option to close your account for anywhere from 6 months to permanently. During self-exclusion, no promotional emails will be sent to you.
Real-Time Notifications
You can turn on a reminder notification at set intervals (for example every hour) showing a summary of your total gaming time and wins and losses. This awareness will help you take a break at the right time.
24/7 Bengali Support
Our support team is ready for you seven days a week, twenty-four hours a day. Speak to us directly in Bengali on live chat for any questions or concerns about responsible gaming. We do not judge — we only help.
Signs of Problematic Gaming
If any of the following signs appear in you or someone you know, it is time to seek help. Gaming addiction is a treatable condition and you do not have to face it alone.
- Feeling a repeated urge to bet in order to win back money you have lost.
- Hiding your gaming habits from family or friends.
- Trying to quit gaming but failing.
- Suffering harm to your work, studies or relationships because of gaming.
- Using savings or borrowed money to play.
- Feeling restless or irritable when not gaming.
- Turning to gaming to relieve stress or frustration.
Check Yourself
Ask yourself honestly: is gaming still enjoyable, or has it become a compulsion? Consider the following questions:
- Am I spending more time or money than I intended?
- Is my gaming habit affecting others?
- Am I playing to "chase my losses"?
- Is gaming affecting my peace of mind?
If the answer to any one of these questions is "yes", contact our live chat today or email us: [email protected]
Set Your Own Limits — Step by Step
You can activate the protection tools from your account in just a few steps.
Log In to Your Account
Access your account at 18coi and go to Account Settings.
"Responsible Gaming" Section
Find the "Responsible Gaming" tab in Settings — all tools are available there.
Choose the Limits You Want
Deposit limit, time-out or self-exclusion — choose according to your needs.
Confirm
Save the setting. The change will take effect immediately and you will receive a confirmation by email.
Need Help?
If you have any trouble setting limits or would like direct assistance, contact our 24/7 Bengali live chat. Our trained support staff will help you in confidence.
Healthy Gaming Habits
Responsible gaming is not just about restrictions — it is about building a positive mindset. Follow the tips below and keep gaming enjoyable.
- Set a budget before you play and stick to it.
- Do not try to win back money you have lost — take a break.
- Avoid gaming when you are emotionally or physically unsettled.
- Take regular breaks — at least 15 minutes every hour.
- Spending time with family and friends is more important than gaming.
- Always remember — gaming is entertainment only, not a livelihood.
- Avoid gaming under the influence of alcohol or drugs.
Protection for Parents
18coi strictly enforces the 21+ age rule. However, as a parent you should take some steps to keep your child safe from online gaming:
Keep Your Password Secure
Keep your account login details completely away from your children. Use a strong password.
Monitor Online Activity
Stay aware of your child's online activity. You can use family filtering software.
Protect Payment Information
Keep your bKash, Nagad or bank account details secure. Do not share them with your children.
Open Conversations
Talk openly with your children about the risks of online gaming. Awareness is the best protection.
Frequently Asked Questions
Find answers to common questions about responsible gaming here.
Play Safe, Stay Happy
Responsible gaming at 18coi is not just a policy — it is at the heart of every service we offer. Play your favourite games and enjoy yourself to the fullest while staying within your limits.
Gaming can be addictive. Play responsibly and stay within your limits. For help: [email protected]